See stockists to find out if we supply a shop local to you. Or click here to find out more about becoming a customer.

Yes, we deliver worldwide. Contact our Export/Haulier team for further information or a minimum order quote, let us know as much as possible about your needs and we will respond with a plan of action to get products to you.

Anyone can buy from our online shop: Ethically Essential. We can also advise you on setting up a Co-operative Buying Group or joining an existing one. Click here to read more about it!

We are able to offer substantial discounts on bulk purchases of any commodity. We also offer a sliding discount scale based on order value. Please ask our sales team for a quotation. Also see our latest promos for current promotional offers.

You can apply for a trade account by filling in the online registration form, or download a copy of the Trade agreement: fill in, sign, and return by post or fax, or scan and e-mail it through to newbiz@essential-trading.coop.

For a reminder of your password go to Log in. Enter your e-mail address and click "Forgot Password" to receive an email. If you are not sure which e-mail is registered contact customer care: care@essential-trading.coop

To take advantage of our Priority Service please place your order before 5.30pm, 2 working days before your delivery day. This means your order is picked early on the day before delivery and we contact you with any out of stock items and offer suitable substitutes. Our buying and retail packing sectors check stock levels in the afternoon, and any items that have just arrived into our warehouse or have been packaged during the day will be added to your order. For our Standard service we are happy to take your order before 11am the working day before the delivery, but we are unable to offer the advantages of the priority service.

Our Customer Services team are happy to answer any questions that you have about stock levels. If you require large quantities of a single item please give 1-2 weeks notice to ensure we can fulfil your order. You can reach customer services on 0117 9430 800.

Many of the products that we sell are available in split cases. Cases that we split are indicated by using an asterisk '*' instead of an 'x' sign by the case size. For example, 12 * 300g is splittable and 12 x 300g is unsplittable. The ways in which we split cases are limited to halves, quarters and in rare cases thirds and occasional fifths, depending on the case size. There are some products that are packed in numbers which limit how the case can be split, for example, something packed in a case of fourteen can only be split in half.

Yes! We have a good selection of alcoholic beverages. They are all organic and vegan. We are however unable to export alcoholic beverages out of the UK due to licensing laws.

You can now browse and order from the Essential catalogue online. Or you can request a paper catalogue by contacting our Customer Care.

We have price list available as excel spreadsheets, PDFs and zipped files. You can find them under Downloads when you are logged in. We also have useful documents like blank ordering sheets and information on current promotions and offers that can be sent electronically. Log in to access the downloads area.

All prices in our paper catalogue are correct at the time of going to print and are subject to market change without notice. Prices in the online catalogue are update daily. The Excel pricelist available to download (once you have logged in) is updated weekly on a Friday. Our sales team can advise on latest pricing and stock levels.

Order Pads are permanent product lists useful for online ordering. They are ideal if you need to separate your order for different departments or people, e.g. Order Pad 001 could be for Essential Brand, Order Pad 002 for Ingredients, and Order Pad 003 for Julie. They will appear in separate sections on your invoice thus facilitating the admin process at your end.

We prefer to deliver in person and cover many areas of the UK so that you get to meet our members of staff and build a more personal relationship. We like to think that there is nowhere that we can't deliver to. If we can't get there with our own vehicles then we employ parcel couriers and haulage companies to make deliveries on our behalf.

We have set minimum orders based on geographic areas. Minimum orders do not include VAT, but out of stocks lines do not count against the value either. If you are struggling to reach the order minimum we will try and offer other solutions, such as quotes on delivery via an independent courier or haulier company.

We offer a collection whereby you place your order with us and within two hours it will be ready to collect from our reception area at the front of the warehouse. The last order time for same day collection is 2.30pm. Orders placed after this time will be ready for collection the following working day.
Please place your order online using your customer log in details, by e-mail, fax or telephone our sales team.

See claims info for terms and advice on returning goods and claiming credit. Or contact us at: claims@essential-trading.coop, or by phone: 0117 9430805.

Yes we have many years experience of delivering to festival traders on sites across the UK. See Festival services for more information.

Our standard payment terms, for orders delivered by Essential, are that payment becomes due once you have received your delivery. However, we allow a grace period of up to 7 days, to enable you to arrange a BACS payment or to post a cheque. Orders that are sent by haulier or overseas should be paid before dispatch. If you wish to apply for credit terms, please contact customer accounts.

If you would like to talk to us about payment terms, please contact Customer Accounts 0845 458 1460 or 0117 9430811 or email accounts@essential-trading.coop.

Please give a cheque to the Essential delivery driver, where possible. We are unable to accept cash payments on delivery, unless it’s in Bristol pounds. You can also pay by debit or credit card, by bacs, online banking or by Direct debit. If you would like more information about these methods of payment please contact Customer Accounts on 0845 458 1460 or 0117 9430811 or email accounts@essential-trading.coop.

We accept payment by most debit and credit cards. We do not currently impose any additional charges for card payments. We do not accept payment by American Express.

Yes, we can securely retain your credit or debit card details, using an online SagePay service. Please call Customer Accounts if you would like us to automatically take your payments, using your securely retained card details.

If you need any information about your Essential account, please call us on 0845 458 1460 or 0117 9430811 or email accounts@essential-trading.coop.

Yes, we are happy to receive payment in Bristol Pounds. You can pay in cash, via BACS or SMS. Please contact Customer Accounts for our Bristol Pound account details.

The original invoice will come with your delivery. If you would like us to also routinely email a copy of each invoice to you, please let us know by calling Customer Accounts on 0845 458 1460 or 0117 9430811 or email accounts@essential-trading.coop.

We are striving to minimise the amount of paper we use, so we automatically send statements, credit notes and other accounts information by email. If you would prefer to receive these in the post, please contact Customer Accounts to let us know.

If you need a copy document please phone us on 0845 458 1460 or 0117 9430 811 or send an email to accounts@essential-trading.coop.

It can be downloaded from Useful documents.

Essential Trading use Organic Farmers & Growers as our main organic certification body, their certification number is UK2, Soil association is UK5.

All our suppliers are required to sign a contract to guarantee they are GM free and we have a strictly No GM policy on all our products. If you require more info contact our Quality Assurance officer Paul Straker: paul@essential-trading.coop.

Whilst all of our products are 100 % vegetarian, some do contain animal derivatives e.g. honey or milk. If unsure please speak to quality control as above before purchasing.

Essential uses palm fruit oil because it is a non- hydrogenated oil and also because it significantly helps the shelf life of our products. That said, we are constantly looking to reduce it by using other oils, which will also minimise the amount of saturated fat. We may however, still need to use a small amount to ensure that our products do not go rancid. See our statement for further information.

The Essential Sauerkraut has been pasteurised at 90 degrees and the duration depends on the jar size. Pasteurisation prevents secondary fermentation, which could cause the jar to explode.

The Essential Coconut Milk does not contain any preservatives or stabilisers. As it is certified organic, no other additives can be added at any stage of the process without authorisation & listing on the can.

The "crossed wheat" logo of the coeliac society is a mark that guarantees the standard of these gluten-free foods. Find out more on this leaflet. Pricelists of Gluten free products that we stock can be downloaded once you have logged in.

Contact marketing@essential-trading.coop stating your business details, a 50 word description of your business and attaching a jpg image of your choice.

See Manufacturing for requirements or email our manufacturing team with details: privatelabel@essential-trading.coop

Please use this form to enquire about becoming a supplier.

See Buying Groups for information on what they are and what our requirements are for setting one up.