Buying

Where can I buy Essential brand products or other brands you distribute? I'm outside of the UK, can I buy from Essential? I'm not a business, can I still buy from Essential? Do you offer discounts for Bulk Purchases?

Ordering

How do I open an Essential trade account? I'm already an Essential customer how do I get a login for online ordering? I've forgotten my login details for your website, how do I retrieve them? When is my deadline to place an order? How do I maximise the fulfilment of my order? Can I only buy whole cases? Do you sell alcohol? How can I get an Essential catalogue? Do you have electronic pricelists?

Delivery

Do you deliver in my area? Is there a delivery charge? I live locally, can I collect from your warehouse? How do I make a claim for unsatisfactory/undelivered goods?

Paying

What methods of payment do you accept? Can I pay with my credit card? Is there a charge? How do I request a copy of an invoice or credit note? How do I find out the balance on my account? Can I receive account information by email? How do I apply for credit terms?

Product

What does UK2 stand for? What is your GM policy? Why do some products have a vegan logo and others don't? Why do you use palm oil in some of your products?

Other

I'm an Essential customer, how do I get my business on your Stockists page? I want to have my own label on the products, who do I contact? I want to become a supplier for Essential, who do I contact? How do I set up a Co-operative Buying Group?