Demand for our service continues to be high, and to ensure the health and safety of our workers, our customers, suppliers and the wider community, we continue to follow guidance issued by public health professionals.

Placing an order

Please place your order as early as you can, ideally 2-3 working days before your delivery day, in order to take advantage of our Priority Service. Please place your order via our website if this is possible for you. If we do need to make a change to your delivery date or method of transport we will contact you to seek an alternative solution.

If you need assistance logging in, please email care@essential-trading.coop.

We would appreciate if you could email any credit/returns claims to claims@essential-trading.coop.

Deliveries

Limiting contact when we deliver your order still remains imperative: if your order is not fork-lifted off, our drivers will leave your delivery at the door of your premises, they will knock and ask for a name, but will not require a signature and we ask that you observe the social distancing guidance. We may refuse delivery if these protocols are not observed.

New Business

We are open for new applications; please click on the ‘become a customer’ link at the top of our website to register.

Buying Groups

Normal service continues; please place your order 2 working days in advance to take advantage of our Priority service and we aim to deliver your order on your next delivery day. If we experience a very large volume of buying group orders, or if our lorries reach their weight limit early, there may be a short delay on fulfilling your orders. We will inform you of any delays as soon as possible.

Please note that we are not currently able to accommodate one-off or temporary changes to your delivery address. Please also note that under current circumstances we are unable to accept returns of goods ordered in error so please ensure your order is correct at the time of submission.

Orders for Collection

Our collection service is fully open from Monday 7th June 2021. Please see here for more information.

Our two retails shops Harvest Bristol and Harvest Bath stock a wide range of our products and are also offering a local delivery service, you can find more information on their websites.

Covid-19 Risk Assessment

The UK government has advised companies to upload their Covid-19 risk assessments on their websites. You can find ours here: Covid-19 Risk Assessment (pdf).

Please note that due to the nature of working under the pandemic there may be times when we cannot meet our usual offers of service, if this happens we will endeavour to contact you in advance so that alternative arrangements can be made as necessary.

From everyone at Essential Trading Co-operative.