We thank all our customers for bearing with us during the past difficult few months. Demand for our service continues to be high, and to ensure the health and safety of our workers, our customers, suppliers and the wider community, we continue to follow guidance issued by public health professionals.

Placing an order

Please place your order as early as you can, ideally 2-3 working days before your delivery day, in order to take advantage of our Priority Service. We are happy to say that our service of calling customers with any stock shortages and offering substitute items has now been re-instated. Please place your order via our website if this is possible for you. If we do need to make a change to your delivery date or method of transport we will contact you to seek an alternative solution.

If you need assistance logging in, please email care@essential-trading.coop.

We would appreciate if you could email any credit/returns claims to claims@essential-trading.coop.

Deliveries

Limiting contact when we deliver your order still remains imperative: if your order is not fork-lifted off, our drivers will leave your delivery at the door of your premises, they will knock and ask for a name, but will not require a signature and we ask that you observe the social distancing guidance. We may refuse delivery if these protocols are not observed.

Buying Groups

We are pleased to announce that from 9am on Monday 2nd November we're in a position to take your orders again. As always, we thank you for your patience and understanding during this time.

Please place your order as early as you can, ideally at least 2-3 working days before your delivery day. We will endevour to deliver it to you on your usual delivery day. Please note that if we experience a very large volume of buying group orders, or if our lorries reach their weight limit early, there may be a 1 to 2 week delay on fulfilling your orders. We will inform you of any delays as soon as possible.

We are currently unable to accommodate temporary or one-off changes to delivery addresses. With this in mind, please do not request one-off or temporary changes to your delivery address when placing your order, or in advance of placing your order. Please also note that under current circumstances we are unable to accept returns of goods ordered in error so please ensure your order is correct at the time of submission.

Local Bristol & Bath non-trade customers

Our two retails shops Harvest Bristol and Harvest Bath stock a wide range of our products and are also offering a local delivery service, you can find more information on their websites.

Orders for Collection

Our two retails shops Harvest Bristol and Harvest Bath stock a wide range of our products, and you can find more information on their websites.

New Business

We are still currently not able to process applications for any new business, but we hope to resume dealing with new trade applications very soon.

Covid-19 Risk Assessment

The UK government has advised companies to upload their Covid-19 risk assessments on their websites. You can find ours here: Covid-19 Risk Assessment (pdf).

Please note that due to the nature of working under the pandemic there may be times when we cannot meet our usual offers of service, if this happens we will endeavour to contact you in advance so that alternative arrangements can be made as necessary.

All at Essential Trading Co-operative.